Costco Tire Service Center

12/31/2024: This morning, I visited the Costco tire shop for a tire repair. While the repair was handled, I encountered an issue with my hubcap. Upon receiving my vehicle, I noticed one of my hubcaps was missing. The staff claimed it had been missing since 2019 in their record, which is incorrect. As of this morning, all four hubcaps were intact. This discrepancy is concerning, and I firmly believe it was either misplaced during service. As an executive member who worked at this store in 2016, I find the explanation offered dismissive and unsatisfactory. On a positive note, I’d like to commend the ladies at the reception today and during my appointment booking yesterday for their excellen…

This incredible human deserves the BEST CUSTOMER CARE REPRESENTATIVE award. He helped several of us who were experiencing the strange phenomenon of the air being drained from our tires, when we were struggling to put air in our tires. He patiently explained and then corrected the problem for three cars who all had the same super frustrating experience yesterday afternoon. Thankful he was there, asked us our names, apologized to us for the difficulties, and fixed the issue for each of us quickly and effectively.

We had a wonderful experience with this tire center. Andrea and Noah had excellent customer service helping us through a broken tire. They got us in and out in a short time despite a busy day. We really appreciated the quick help and knowledgeable recommendations.

This is a great place to get tires. It's sad because for how many people they help there's always a small handful that either don't understand what a walk-in means. They don't understand that if you do not buy tires through costco you have to pay to have it fixed. I always buy my tires here and I've always gotten free flats and rotations. Some people are so stuck up that they think they should be jumped in front of somebody who has made an appointment, or that you don't understand that some tires can't be fixed. You guys do a great job and your prices are great. Stop Hating People. 😎

Seriously need better management. I changed the tires and TPMS was damaged on one of the four wheels. Brought this matter to the staff, he refused the responsibility and said that TPMS is too old.(!?) If that's true, why did it break just after the tire change? I was driving with a terrible clunk in the wheel for a week until they can make an arrangement to replace TPMS. The balancing is off too. I was adamant that the sensor broke off from its valve due to improper tire mount. After one week, $30 sensor and $15 labour (waitig 3 hours later), TPMS fixed and clunking sound in the wheel is gone! This is my first, and last time dealing with Costco Tire. Attached: picture showed the TPMS…